Accessibility

Lebrienergia 365 undertakes to make its website accessible in accordance with Royal Decree 1112/2018 of 7 September on the accessibility of public sector websites and applications for mobile devices.

This accessibility statement applies to the https://lebrienergia365.es website.

Compliance status

This website is partially compliant with RD 1112/2018 due to the exceptions and non-compliance of the aspects listed below.

Content not accessible

The content listed below is not accessible for the following reasons:

Failure to comply with RD 1112/2018:

  • There may be some aspects of contrast that do not meet the required minimum (3:1) with respect to the adjacent colors of the background of the web section in question. [9.1.4.11 Non-textual Contrast].
  • There may be some non-textual elements that are not labeled correctly. [2.5.3 Label in name] and [4.1.2 Name, function and value].
  • Search engines search automatically without the need for any action on the part of the user. [3.2.2 On receipt of input]
  • There may be some texts in another language that are not labeled correctly. [3.1.2 Language of the parts].
  • There may be occasional code editing errors in some web pages. [4.1.1 Processing]

Disproportionate burden:
Not applicable.

The content does not fall within the scope of the applicable legislation:
There could be office automation files in PDF or other formats published prior to September 20, 2018 that do not fully comply with all accessibility requirements, although efforts have been made to ensure that most of them do.

Preparation of this accessibility statement

This statement was prepared on January 30, 2025.

The method used to prepare the statement was a self-assessment carried out by the company itself.

Remarks and contact information

You can make communications on accessibility requirements (article 10.2.a of RD 1112/2018) such as, for example:

  • Report any possible non-compliance by this website.
  • Convey other difficulties in accessing the content.
  • Ask any other questions or suggestions for improvement regarding the accessibility of the website.

Through the contact form on this website or through the telephone number (+34) 643 72 85 80.

You can submit:

  • Complaint regarding compliance with the requirements of RD 1112/2018 or.
  • Request for accessible information relating to:
    • Contents that are excluded from the scope of application of RD 1112/2018 as established by Article 3, paragraph 4.
    • Content that is exempt from compliance with accessibility requirements because it imposes a disproportionate burden.

In the request for accessible information, the facts, reasons and request must be clearly stated to show that it is a reasonable and legitimate request.

Complaints and claims about accessible information can be made through the following e-mail address info@lebrienergia365.es and will be received and dealt with by the Information Systems area of Lebrienergia 365.

Application procedure

If, once a request for accessible information or complaint has been made, it has been rejected, the person concerned does not agree with the decision taken, or the response does not meet the requirements set forth in Article 12.5, the person concerned may initiate a complaint. Likewise, a complaint may be initiated in the event that the period of twenty working days has elapsed without having obtained a response.

The claim can be submitted through the Generic Instance of the Electronic Headquarters of the Ministry of Economic Affairs and Digital Transformation, as well as in the rest of options included in the Law 39/2015, of October 1, of the Common Administrative Procedure of Public Administrations. Claims will be received and processed by the Subdirectorate General of Services Inspection of the Ministry.

Optional content

This portal is designed to be able to change the text size and color, as well as the page background using standard browser settings.

If you want to change the font size of the text in the main graphic browsers, use the following menus:

  • Internet Explorer, Mozilla and Firefox: View > Text size
  • Opera: View > Zoom
  • Safari: View > Make text larger
  • Chrome: Control the current page > Text size

To modify the size of everything on the page:

  • Ctrl + + to zoom in
  • Ctrl + - to decrease
  • Ctrl + 0 restores original text size

If what you want is to override the stylesheet or change the color of the text, you can refer to the WAI's "How to Change Text Size or Colors" page, which can be read translated into English at "¿Cómo cambiar el tamaño del texto o colores?"